Our processes are simple yet comprehensive:
The moment we take your call or receive your e-mail, your designated Account Manager will listen to what you have to say and may make suggestions based on their experience to help your project flow more easily.
We will ask you relevant questions depending on the degree of translation you require. Based on this information, we will send you, where possible, a comprehensive quotation within 1 hour of your initial call which will detail the degree of translation you require, a guide price, a summary of the project details and a delivery timescale which we will adhere to. The project will then be passed to your designated Project Manager who will direct the process between translator(s) and, if required, the proof-reader.
When the project team has concluded their work, your designated Project Manager will then submit the finished translation back to you for your examination and approval. It is only after this final approval phase has been passed that you will be invoiced for the finished project.
Naturally, there will be times when some final “tweaking” of the final text will be requested and, where this is mutually agreed not to be a material change, we will endeavour to do this at no extra charge.
Your Complete Virtual Solution
As a business, we are totally internet-based. We have no expensive offices nor do we all commute to a central place of work every morning and return again at night.
Many members of our team work from home (with the possible exception of Ronnie, who we are convinced has his “wi-fi” set up in his local cream cake shop!) In this way, not only do we work “greener” but our staff maintains a better work / life balance and are able to spend more time working rather than traveling.
In this way, we keep a tight control on costs which enables us to offer you better value for money. This does not mean we live in ivory towers – far from it – all of our staff are frequent travelers through visiting clients, attending exhibitions and keeping in touch with other colleagues at weekly get-togethers where we exchange ideas, solve mutual problems and chat about ways we can improve our service without increasing costs, damaging our planet, sacrificing quality or compromising the standard of service we hope you will come to expect as normal.